Microsoft Hotmail is the most popular free email service in the world. Spammers targeting Hotmail accounts may attempt to use your address to send spam or viruses without being caught. If this happens to you and Microsoft blocks your account, you can perform the following recovery steps to regain your Hotmail account access.
Report Spam
Hotmail allows its users to report spam messages by clicking the Junk button in the message. Non-Hotmail members can report messages as spam by forwarding the message to report_spam@hotmail.com. Similarly, email recipients can report cases of impersonation to abuse@hotmail.com if they believe someone has gained unauthorized access to your email address. If someone reports your account as a source of spam, Microsoft can block access to it to stop the spam. However, this prevents both you and the spammer from accessing any content on your Hotmail account. You may see the following message when you sign in: It looks like this inbox has been blocked. To fix this problem, contact customer support.
Account Recovery
Microsoft provides an account recovery service if it blocks your account due to spam or someone accessed it without your permission. To begin the recovery process, you must fill out a form with your Hotmail or Windows Live ID, as well as an alternative email address. Microsoft then requests identifying information such as your location and birth date. You will be asked the answer for your secret question, a list of contacts in your address book and recent subjects of emails you may have sent. Once you submit this form to Microsoft, they will contact you about recovering your Hotmail account. The password reset information enables Microsoft to verify your identity as the rightful owner of the account. Microsoft will then send you information to reset the password.
Considerations
A few steps will minimize the chances of someone accessing your Hotmail account without permission, and make it easier to reclaim your account if necessary. The Windows Live Help outlined by Windows Live Solution Center suggests creating unique, complex passwords for all your accounts, using numbers and characters, and changing them frequently. It is also advised to add another email address, mobile number and a trusted computer to your profile.
Now you know how to regain access to your blocked Hotmail account because of spam. For further assistance, you may go through the Windows Live Help menu or contact Microsoft Support Center and get your problem fixed.
Report Spam
Hotmail allows its users to report spam messages by clicking the Junk button in the message. Non-Hotmail members can report messages as spam by forwarding the message to report_spam@hotmail.com. Similarly, email recipients can report cases of impersonation to abuse@hotmail.com if they believe someone has gained unauthorized access to your email address. If someone reports your account as a source of spam, Microsoft can block access to it to stop the spam. However, this prevents both you and the spammer from accessing any content on your Hotmail account. You may see the following message when you sign in: It looks like this inbox has been blocked. To fix this problem, contact customer support.
Account Recovery
Microsoft provides an account recovery service if it blocks your account due to spam or someone accessed it without your permission. To begin the recovery process, you must fill out a form with your Hotmail or Windows Live ID, as well as an alternative email address. Microsoft then requests identifying information such as your location and birth date. You will be asked the answer for your secret question, a list of contacts in your address book and recent subjects of emails you may have sent. Once you submit this form to Microsoft, they will contact you about recovering your Hotmail account. The password reset information enables Microsoft to verify your identity as the rightful owner of the account. Microsoft will then send you information to reset the password.
Considerations
A few steps will minimize the chances of someone accessing your Hotmail account without permission, and make it easier to reclaim your account if necessary. The Windows Live Help outlined by Windows Live Solution Center suggests creating unique, complex passwords for all your accounts, using numbers and characters, and changing them frequently. It is also advised to add another email address, mobile number and a trusted computer to your profile.
Now you know how to regain access to your blocked Hotmail account because of spam. For further assistance, you may go through the Windows Live Help menu or contact Microsoft Support Center and get your problem fixed.
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